Comment on Application Window

The Comment on Application window is a special version of the Composition window. It is intended for composing messages to be sent to H&L Technical Support.

It shares the "look and feel" of the Composition window and contains many of its standard elements, including pull-down menus, subject and recipient text fields, a multiple-line message composition field, and an append signature button. However, the Comment on Application window also contains several window-specific fixed fields for supplying information that is exclusive to the H&L support staff. (See the figure "Elements of the Comment on Application Window" below.)

The Comment on Application window contains a number of fixed fields. You cannot edit any of the text in fixed field areas, but you can click radio buttons in the Category and Weight fields that identify the type of comment you are making and the priority of your comment. The fixed fields are:

Product

Identifies the type of H&L product you are using, in this case, a communications product.

Component

Identifies the specific application component, in this case, the H&L Mail Tool.

Version

Shows the version number of the component.

Category

Identifies a category for your comment. To select a category, click the button to the left of the item that most closely describes your comment:

• Bug

• Performance

• Function

• User Interface

• Other

This field is somewhat subjective. If your comment doesn't fit well into any of the specific categories, click Other.

Weight

Identifies the relative priority of your comment. To select a weight value, click the button to the left of the appropriate value:

• Very High

• High

• Medium

• Low

• Very Low

This field, too, is subjective. If you are reporting what you feel is a serious problem, give it a high priority. If you are commenting on an element of the application that is just a minor annoyance, weight your comment appropriately.

To:

Lists the address of the H&L Technical Support group. This field cannot be edited.

To send your message to H&L support, click one of the send options in the Message pull-down menu.